Delivery

Postal Costs & Relevant Info

• UK Mainland

  Free Delivery to UK Mainland and Channel Islands on All Orders Over £40 In Value.

  Standard Delivery for orders under £40 in value we charge £4.50 for UK mainland delivery, regardless of weight and size.

  Delivery Schedule. We endeavour to dispatch your orders as quickly as possible and will let you know if there are any problems to delay delivery. Normally your order will take 2-3 business days.

  Certain products may take longer to be despatched such as Vasyli orthotics and their associated products depending on product and size ordered.
  A signature is required on receipt. Our standard delivery option includes packaging, handling, delivery insurance and Royal Mail TRACKED delivery postal costs.

• Europe

  Unfortunately we do not currently supply to countries outside of the UK.

• Americas & Rest Of The World

  Unfortunately we do not currently supply to countries outside of the UK.

• Back Orders

  If your item is not in stock, we will back order for you. You will be emailed with the option to cancel and refund your order if you would rather not wait.

• Tax Charges

  All items are subject to normal VAT rates and are included in the stated price.

  Prescription Only Medicines for human use provided on private prescription or via a patient group direction are VAT exempt.

  Medicines supplied against a veterinary prescription attract 20% VAT which is included with any cost and dispensing fee in the quoted price.

• ZERO VAT

  Some products are designed specifically to aid disability or severe injury can be purchased exempt of VAT. If you are registered disabled or have a long-term medical condition, you may qualify. If you do you can print off the exemption form and post to us so we can make sure no VAT is charged on your order of these items.
  You must be sure of your eligibility for VAT relief before completing the declaration.
  Section 39.2 of the VAT Act 1983 provides for severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief.
  The goods ordered must be for your personal or domestic use only. We can only accept an original document. Photocopies, facsimiles or electronic transmission are not acceptable.
  The VAT relief does not apply to the posting and packaging charges.
  We retain the completed form for presentation to the VAT office only. It will not be used for any other purpose. Certain items for incontinence are zero-rated for VAT .These products differ from those products such as mobility/disability products which require a signed declaration of VAT eligibility by the customer for presentation to HM Customs and Excise.
  This move has been taken by Customs and Excise to help improve accessibility to these products. However various conditions apply:

  • The customer must be living in their own home. Supplies to 'institutions' i.e. nursing homes, hospitals and the NHS are NOT eligible to zero-rating on these goods
  • Bed protection items are NOT eligible for VAT relief
  • Where any of the following purchases are made, a signed declaration MUST be obtained from the customer:
    • more than 200 disposable pads
    • more than 50 washable pads
    • more than 5 collecting devices (e.g. urinals)
    • more than 10 pairs of waterproof or leak proof underwear
    • We will not process an order which exceeds these quantities without a valid exemption